By NewsLine Staff
\nmail@floridanewsline.com<\/p>\n
In recognition of Best Practices in Workforce Excellence, St. Johns County Tax Collector Dennis W. Hollingsworth, CFC, accepted an award recently at the Florida Excellence Conference in Orlando.<\/p>\n
The best practice implemented by Hollingsworth and his leadership team is an annual Employee Engagement Survey distributed to all staff at all St. Johns County Tax Collector\u00a0locations. The survey was first distributed in 2011, and has evolved to become an insightful tool to guide the organization in its performance improvement efforts. Fewer than 10 percent of Florida tax collectors utilize an employee survey to guide office operations.<\/p>\n
\u201cAfter winning the 2015 Florida Customer Service Excellence Award, we as a team shifted our focus to our internal customers \u2013 our workforce,\u201d Hollingsworth said. \u201cWe couldn\u2019t provide world-class service if it wasn\u2019t for this amazing team who constantly strive to exceed customer expectations in all they do.\u201d<\/p>\n
The Employee Engagement Survey not only provides an opportunity for staff to honestly express their comments and suggestions in a confidential manner; but also, the survey provides leadership a valuable tool for strategic planning.<\/p>\n
\u201cSince 2011, responses to this survey have guided our strategic planning efforts, particularly in process improvement and efficiency,\u201d Hollingsworth said. \u201cWe have been able to fulfill short-term needs expressed in the survey, and plan accordingly for the future by ascertaining how best to accommodate staff\u2019s desires to cross-train and learn office operations. At first the uncertainty was daunting, but the results have made the perceived \u2018risk\u2019 worth it.\u201d<\/p>\n
Hollingsworth and his team have been utilizing the criteria set forth in the nationally-recognized Malcolm S. Baldrige performance improvement standards to guide office operations since 2009.<\/p>\n
Photo courtesy St. Johns County Tax Collector’s Office<\/p>\n","protected":false},"excerpt":{"rendered":"
By NewsLine Staff mail@floridanewsline.com In recognition of Best Practices in Workforce Excellence, St. Johns County Tax Collector Dennis W. Hollingsworth, CFC, accepted an award recently at the Florida Excellence Conference in Orlando.<\/p>\n","protected":false},"author":2,"featured_media":2172,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,4],"tags":[],"class_list":{"0":"post-2171","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-creekline-st-johns","8":"category-ponte-vedra"},"yoast_head":"\n